Refund policy

Refunds and Cancellation Policy 

If you have questions about any items, please enquire before purchasing.

REFUNDS

Due to the nature of the personalised artworks I sell, no refunds will be given on orders that are being processed or have been completed. No refunds or returns will be given for a change of heart.

CANCELLATIONS

I will only accept cancellations for a full refund if your order has yet to be processed. Once the proofing process has begun, any cancellation will incur a design and admin fee of 50% of the order value, resulting in a partial refund.

Once your order cancellation is confirmed we cannot change or cancel any aspects, so please be certain that you wish to do this. The cancellations are handled by a third party and cannot be reversed.

FAULTY ITEMS

If you receive a faulty item, please contact me and I’ll work with you to resolve this.